RETURNS & EXCHANGES
The goal of our stores is satisfied customers.
If, nevertheless, the customer wishes to change or return a product, he has the right to do so within 14 (fourteen) days from the date of receipt, provided that the return is made with the cooperating courier company that originally received the product.
*NOTE (The return is always made with the same Courier that the product was received)
The address for all returns is:
19 M. ALEXANDROU
VERIA, Postal Code: 59132
TEL: 23310 – 70028 / 60822
1) RETURN OF NON-DEFECTIVE PRODUCTS
In order to return products:
They must not be used, worn, washed, altered or damaged and the identification tag along with all designer fabric tags must be attached to the product, along with all accompanying documents (eg Retail Receipt Sales - VAT, etc.).
The user is obliged to test the product he bought without removing the tag, otherwise it is considered that the product is not in the same condition in which it was delivered and is not accepted.
In the case of returning shoes, it is not allowed to stick packaging labels and tapes on the packaging box. If the returned product boxes are damaged, the return will not be accepted.
For reasons of hygiene, no returns are made on underwear (boxers, briefs, etc.)
If all the above conditions are met, ANTONIADIS STORES is obliged to replace the product with any other item desired by the customer. In case of a higher value, the difference is charged to the customer. Product returns are made at the current price of each item on the date of receipt at ANTONIADIS STORES by the courier.
The cost of the change / return and new shipment is borne by the user with 5€ regardless of the amount.
In case of return-cancellation, the administration cost amounts to €4.
2) RETURNS OF DEFECTIVE PRODUCTS
Products that have been damaged upon receipt or that show a manufacturing fault within one (1) month from the date of purchase are classified as defective. Products that show damage due to use and wear are not considered defective. All products with an obvious manufacturing defect will be replaced with the same product, if available, otherwise the customer may choose any other item desired. However, ANTONIADIS STORES reserves the right, in the event of disputed complaints, to return the products to the manufacturer for inspection to clarify whether the complaint is genuine. The user will be informed about the progress of his complaint. Where possible, ANTONIADIS STORES will repair the defective product.
In the return and reshipment of defective products, the customer does not bear any shipping costs.
If there is a difference in the price of the new item, it is borne by the customer.
3) Money Return
In case the customer cancels the order, the refund of the money charged from his credit or debit card will be done in the same way as the payment of his order.
In case of shipment by Cash on Delivery, the amount will be paid to a bank account that you indicate to us.